This article is written to help solve Black Screen of Death (BSoD) issue which occurs from time to time on Galaxy S10. This issue, unfortunately, occurs across various devices and even the new Samsung Galaxy S10 series phones are victims to it. Generally, it is a firmware-related problem, unless of course, your phone suffered physical damage that shattered the display or it was left to soak in water for a long period of time. Anyhow, you can use the steps ahead to address Black Screen of Death problem on your Samsung Galaxy S10, Galaxy S10+ or even Galaxy S10 e.
This issue is caused by numerous problems and can be easily solved. It might be due to the battery getting drained, any third-party app affecting the processor, or overheating problems. To address these various causes we have compiled multiple unique solutions. Contrary to what many believe that its a hardware problem, it is usually not. In fact, you may be able to make your phone respond again just by doing a couple of procedures. This has been among the common issues reported by users of older Galaxy S9 last year as well. As discussed, we have tried to list down all possible solutions to solve Black Screen of Death problem, so continue reading as this article may be able to help you one way or another.
A firmware crash is often the common cause of this problem. The phone may turn off by itself and would no longer respond when you press and hold the power key. It won’t even respond even if you connect it to its charger. But you know what? You can fix this by doing the following procedure.
Fix Galaxy S10 Black Screen of Death Issue
We have written quite a few solutions from which you can try all one by one:
Solution 1 – Do a Force Restart
It is a simulated battery pull procedure and it’s actually very effective in fixing problems like this. You just have to press and hold a combination of buttons so that your phone will simulate battery disconnect. It’s the same as pulling the battery out of your phone only that your Galaxy S10 Plus has a non-removable battery. Here’s what you need to do:
- Press and hold the volume down and power keys at the same time for 10 seconds or more.
This solution works most of the time but if this doesn’t work the use the following steps.
Step 1 – Press and hold the volume down button first and don’t let it go yet.
Step 2 – While holding it down, press and hold the power key as well.
Step 3 – Now, keep both keys held down together for 10 seconds or more.
If it’s just due to a firmware crash, then your phone should already be booting up now. However, if it still not responding, then move on to the next procedure.
Solution 2 – Try Charging your Galaxy S10
When your phone runs out of battery, it’s natural that it won’t respond no matter how long you hold the power key. But the thing is when you allow the phone to run out of battery, there are times when the system crashes as some services may not be properly shut down together with some hardware components. When this happens, you are already dealing with a couple of issues that both result to an unresponsive device. Here’s what you need to do to address it:
Step 1 – Plug the original power adapter of your Galaxy S10 Plus to a working power source.
Step 2 – Using the original cable, connect your phone to its charger.
Step 3 – Leave it connected to the charger for 10 minutes or so regardless whether the charging symbol shows on the screen or not.
Step 4 – After that, press and hold both the volume down and power keys at the same time for 10 seconds while the phone is still connected to the charger.
Hopefully, one of these procedures fixed your problem. However if the phone is still not responding after this, then you might have to take it back to the store so that a Samsung technician can check it for you. If there’s really an issue with the hardware, it might be replaced with a new one — if you opted for warranty.
Drop a comment if you found a solution that hasn’t been mentioned here.