Tips & Tutorials

How to Fix “Unfortunately PUBG Mobile has stopped” Error Message

This guide will help you fix “Unfortunately PUBG Mobile has stopped” error message on your device – Android phone, emulator, Tencent Gaming Buddy or even on Pheonix OS. PUBG Mobile is without a doubt one of the most popular games in this time. Millions of people enjoy the game from phones, tablets and even desktop computers with the help of Android emulators. We have already discussed how to fix the PUBG Mobile lag problems, but here is another issue that has been annoying a lot of gamers on Android. The “Unfortunately PUBG Mobile has stopped” error has been reported by numerous users.

Over the years of playing mobile games, we have seen a fair share of bugs, problems and workarounds to fix them. If you have been getting a lot of network code errors or this “Unfortunately PUBG Mobile has stopped” message, we some tips you can try to fix this problem with PUBG Mobile. In our opinion, we have experienced this error when your phone or other Android device is low on RAM or have storage problems on older Android versions. Let’s take a look at how to fix this issue.

Fix "Unfortunately PUBG Mobile has stopped" Error

How to Fix “Unfortunately PUBG Mobile has Stopped” Error Message

As we mentioned earlier, there are several solutions you can try on your Android device. These may work for some, but not everyone. So whatever worked for you, do let us know in the comments below so we know which solution has a higher success rate to work for others as well.

Method 1: Try to Restart Your Phone

The most obvious solution to fix software bugs is to do a reboot. Since PUBG is stopping unusually, a restart may help solve any broken links or issues that is causing the app to crash. Further, outside of the app itself, a fresh OS boot ensures all cache has been properly arranged as well as the memory (RAM).

Step 1 – Press and hold down the power button on your phone.

Step 2 – Select Restart or Reboot.

Step 3 – Let the phone boot back up properly, give it atleast 1 to 2 minutes after your unlock the device.

Step 4 – Launch PUBG and see if the error is fixed.

If the problem persists, read ahead and try the next method.

Method 2: Clear Data and Cache of PUBG

For faster loading times and reducing unnecessary downloads, apps on Android usually create cache files. These files are then used by apps to speed up performance. However, as these are stored on phone’s storage that is user accessible, sometimes, glitches can occur leading to problems.

To address bad cache or app data, users need to clear it. The load up time after deletion will increase as the app will be required to set itself up from scratch but recreation would lead to correct data hence fixing problems.

Step 1 – Navigate to your phone’s Settings app.

Step 2 – Search for Apps. For certain phones this will be called App Manager for others, some similar name but just try to find a menu where all your installed apps are listed.

Step 3 – From the list of installed apps, find PUBG Mobile and tap on it.

Step 4 – Now, you will see options such as Clear Cache and Clear Data. Tap on them individually. After data is deleted, you will notice that the space taken by Data or Cache will immediately reduce.

Step 5 – Exit Settings and open up PUBG.

Hopefully this should have stopped the error message. If not, we have few other methods ahead.

Method 3: Reinstall PUBG Mobile from Play Store

Reinstall PUBG Mobile from Google Play Store

If previous methods were fruitless, you should try uninstalling and then reinstalling PUBG. It can happen that some crucial files have been corrupted and the only way to get them sorted out is first deleting and then re installation. While this might be an inconvenience for users with slow internet connections, it will hopefully resolve the problem.

Step 1 – Tap and hold PUBG icon for more options. If you have an app drawer on your phone, open that and from there tap and hold PUBG icon.

Step 2 – From given options, select uninstall.

Step 3 – After the app is uninstalled, open up Play Store and search for PUBG.

Step 4 – Install PUBG on your phone.

Hopefully, the error no longer persists. However, there is one more method if you still are having problems.

Method 4: Repair Button in Game

PUBG is one of the few games that have a Repair button integrated within the app. With this functionality, users having issues with the app can sort them out directly. If all above methods haven’t fixed dreaded “Unfortunately PUBG Mobile has Stopped” error than you can try this function.

How to Fix "Unfortunately PUBG Mobile has stopped" Error Message 12

Step 1 – Open up PUBG.

Step 2 – On the main login screen, there should be a Repair button on the right side. Tap it.

Step 3 – PUBG will now launch just as new. All controls, settings would be set to default.

We hope the above listed methods solved “Unfortunately PUBG Mobile has stopped” error. Found a solution that we might have missed? Let us know in the comments!

About the author

Rohail Khan

A football lover, Writer and a great photographer. Gaming all the way. Really love to travel the world.